Just recently we’ve released a new version of the Help Desk Ultimate extension for Magento 2 stores. The Help Desk Ultimate extension has a lot of automated features, including the messages about newly created tickets by customers and by agents, notifications about replies from customers and agents, messages about reassigned tickets and the changes of ticket priorities, and so on.
Ecommerce chatbots are gaining popularity and considered to replace humans in the area of shopping consulting just in several years supposedly. There are two reasons for this phenomenon, economic and technological. The chance to build and implement human-like digital consultants appeared with the development of the corresponding technology and the process of users migration from applications to messengers.
According to the feedback provided by our customers, Magento gift cards remain very popular among online shoppers and they ask for more and more options required for these products. Of course, we want merchants to provide only excellent shopping experience in their stores and recently updated our Gift Card extension for Magento 2 with some new and useful features.
Even though June is the beginning of the bright summer and everyone wants to take so long-awaited vacation, we also know that shopping never stops and store development should be continued no matter where our dreams soar. So, with no regrets and modest gladness we’d like to present you our latest extension updates of Magento 1 and Magento 2 extensions.
Prescriptive and predictive analytics are among the advanced ecommerce trends of this year and turned to be widely used by online stores as well. The number of engaged users and dedicated software applications increased manyfold in recent years. So, what is the reason for this tide?
We would never be able to spread the word about our products so efficiently and make our extensions so popular among the end users without our multiple loyal partners. Despite the strong competition among the Magento extension providers most of our partners remain committed to our products and sincerely consider them the best alternatives for their custom projects. Most of them have their own prefered solutions for different goals and areas of their clients’ Magento stores.
We all know that Magento is a huge ecosystem engaging numerous merchants, developers, marketers, investors, etc. However, the more options you have the harder is the best choice when you need to hire a Magento developer, contract a dedicated agency, or find an inspiring project to work for.
Magento received reports that customer registration after checkout might fail if the option to ‘Enable Form Key Validation On Checkout’ is enabled. This results in customers not being registered but checking out as guests. Magento is working on updated version of the patch. As a workaround, disabling the ‘Enable Form Key Validation On Checkout’ option will revert the incorrect behavior.
The ongoing efforts we take developing our Advanced Reports extension for Magento 2 resulted in yet two new reports added to this solution. Now, the module contains 18 reports totally. The new reports of Advanced Reports 2.5 are focused on the customer related information. Traditionally, the statistics is presented in the form of a drill-down and the Customer Sales report is the first level of your business intelligence.
The first obstacle any international business faces is the language barrier, of course. The risk of misunderstanding is even higher for niche and vertical markets, where specific terms may have meanings different from the conventional understanding. So, if you want to operate on local markets successfully, you need to translate your whole webstore correctly and professionally. Obviously, machine translation services, although quite powerful, are not able to accomplish this task and often store owners resort to human interpreters, which is too slow for the fast-paced ecommerce environment.
